During the past 20 years, managing business operations has become extremely complex. Competition has increased and technology has increased the speed of every aspect of every activity. This has increased the gap between those that truly understand the business and those who have only superficial knowledge, making it difficult to expand, increase market share, and produce sustainable bottom line results and growth.

My career with IBM Corporation and more than 25 years of successful experience building, growing, and managing automotive dealerships provided the foundation, training, experience, and expertise to analyze and dissect complex operational problems and design solutions to increase efficiency within any organization regardless of industry. It also provided the foundation, training, and experience to develop expertise in a Systems Approach to Management.

My journey has provided the training and preparation to successfully manage start-up operations, turn around underperforming automotive dealerships and develop sustainable infrastructures to increase market share and produce sustainable results and bottom line growth.

This experience has given me an innate sense of using metrics and grasping essential indicators to keep a business on track – and when necessary adjust early on for shifts in customer preferences, market conditions, operational challenges, and financial results.

Over my career, I have learned to delve deeply into an area of a business to understand its complexity, brand, market dynamics, geographic reach. This evolved into a model especially effective for managing multiple locations selling, servicing, and/or distributing different products from various brands. Much of my management philosophy has developed managing automotive dealerships. These insights translate into other industries where local operating autonomy and centralized direction and governance must be balanced.